KyTShield Support
Check our F.A.Q. for Common Issues & Situations
- Ensure your device meets the minimum system requirements
- Disable any conflicting security software before installation
- Run the installer as an administrator
- Restart your device and try again
- Restart your computerCheck for system updates and install them
- Reinstall KyTShield (uninstall then reinstall)
- Ensure no other antivirus software is conflicting
- Open KyTShield and manually enable real-time monitoring
- Check if another security program has disabled it
- Restart your device
- Run the built-in system optimization tools
- Close unnecessary background applications
- Ensure your system meets recommended specifications
- Schedule scans during off-hours
- Follow the on-screen prompt to quarantine or remove the threat
- Restart your system if prompted
- Run a full system scan afterward
- Ensure virus definitions and software are up to date
- Run a full scan instead of a quick scan
- Verify real-time protection is enabled
- Do not immediately restore the file unless you trust it
- Submit the file to support for review
- Add it to exclusions only if you are certain it is safe
- Confirm you are logged into the correct account
- Confirm that your license key is correct
- Check your payment status
- Restart the application and try again
- Reinstall KyTShield if necessary
- Verify your plan allows additional devices (1, 3, or 5 device limits)
- Remove an unused device if you’ve reached your limit
- Ensure the new device is connected to the internet
- Check your internet connection
- Restart the application
- Temporarily disable firewall/VPN and try again
- Reinstall the software if updates continue to fail
- Ensure the feature is enabled in settings
- Check for conflicts with other firewall or network tools
- Restart your device
- Update KyTShield to the latest version
Couldn’t Resolve the Issue? Contact Our Support Team for Direct Assistance.
You can reach us during our normal business hours via phone, visiting our facility in-person, or sending us an email.
373 Virginia Ave STE 140, Lexington, KY 40504
+1 (859) 225-1700 – support@kytrade.com
Alternatively, you may submit a contact form down below. Please allow up to 24 hours for our team to respond. We appreciate your patience.
